Westio Privacy Policy

Introduction and scope in Canada

This Privacy Policy explains how Westio collects, uses, stores, discloses and otherwise handles information relating to users of its online platform and associated services. It applies when a person visits the platform, creates or uses an account, contacts support, participates in games or related features, or otherwise interacts with Westio.

This policy is intended for users in Canada and describes general privacy practices. The information handled in a particular case depends on the features used, the information supplied by the user, and the requirements applicable to the service and the circumstances. Certain features may be subject to additional notices or terms. If an additional notice applies, it should be read together with this policy.

For the purposes of this policy, “Westio,” “we,” “us” and “our” refer to the platform and the organization responsible for its operation. “Personal information” means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual. Information that has been irreversibly aggregated or de-identified may no longer be treated as personal information where it cannot reasonably be linked to an individual.

Types of information collected

The information collected may vary according to how the platform is used. Westio may collect the following categories:

Personal and account information. This may include a user’s name, date of birth, contact details, residential address, account name, authentication credentials, and account preferences. Information may also be collected to establish or maintain an account, assess eligibility to use particular features, or support account verification. Where identity or age verification is required, relevant identity details or documents may be requested or processed.

Transaction and activity information. Westio may process records concerning account funding and withdrawals, transaction status, payment method details, account balances, game participation, wagers, outcomes, bonuses, promotions, loyalty status, and responsible-use settings. Payment information may be handled by Westio, a payment provider, or both, depending on the payment method. Westio may receive transaction confirmations or limited payment-related details without receiving or retaining all underlying payment credentials.

Technical and usage information. When a person accesses the platform, technical data may be collected, including an internet protocol address, device and browser characteristics, operating system, language settings, access times, pages or features viewed, referring pages, error records, and interaction events. This information may be generated by the device, the platform, or technologies used to operate and protect the service.

Voluntary information and communications. Information supplied voluntarily may include messages to customer support, feedback, survey responses, documents submitted in connection with an account, and information provided when using optional features. A user should avoid sending sensitive information unless it is reasonably necessary for the matter being addressed or is specifically requested through an appropriate channel.

Information may also be obtained from service providers, verification partners, payment providers, fraud-prevention services, or other sources where permitted and relevant to operating the platform, protecting users, or meeting applicable obligations. The source and scope of such information depend on the relevant service and circumstances.

How information is used

Westio may use information to create, administer and secure accounts; provide access to games and platform features; process transactions; maintain account records; and respond to requests. Information may be used to verify identity, age, account ownership, or transaction details where necessary for account administration, security, or compliance purposes.

Information may also be used to detect, investigate, and prevent fraud, unauthorized access, abuse, prohibited activity, technical failures, and risks to users or the platform. Transaction and activity records may be reviewed to support payment processing, dispute resolution, account integrity, responsible-use features, and the fair and reliable operation of games.

Technical and usage information may be analyzed to maintain platform performance, diagnose errors, understand how features are used, and improve accessibility and functionality. Where reasonably possible, such analysis may use aggregated or de-identified information rather than information that directly identifies a user.

Westio may use contact details to provide service-related communications, including account notices, security alerts, transaction updates, verification requests, changes to terms or policies, and responses to support enquiries. Where permitted, information may also be used to administer optional promotions, tournaments, loyalty features, or similar activities selected or accessed by the user. Users may have choices concerning certain non-essential communications, subject to applicable requirements and the nature of the message.

Information may be used for recordkeeping, the establishment or exercise of legal claims, the protection of rights and property, and other purposes that are consistent with the context in which the information was collected or otherwise permitted.

Cookies and tracking technologies

Westio and its service providers may use cookies, local storage, pixels, software development kits, and similar technologies. These technologies may store or access information on a device and may help the platform recognize a browser or device during a visit or across visits.

Some technologies are necessary for core functions, such as maintaining a session, supporting account security, remembering user settings, or enabling navigation. Other technologies may help measure performance, identify technical issues, understand usage patterns, or support features provided by third parties. The categories and operation of these technologies may change as the platform and its service providers change.

A browser or device may provide settings that allow a user to manage certain cookies or tracking technologies. Disabling or restricting technologies may affect the availability or operation of some platform features. Where consent or another choice is required for a technology, Westio will provide an applicable mechanism where appropriate. Technical settings and available controls may differ by device, browser, and service.

Data sharing and disclosure

Westio may disclose information to service providers that assist in operating the platform. These providers may include hosting and infrastructure providers, payment processors, identity and age verification services, security and fraud-prevention providers, analytics services, customer support tools, and providers of games or related platform features. Such providers may process information on Westio’s behalf or in accordance with their own responsibilities, depending on the service arrangement.

Information may be shared with payment providers to initiate, complete, verify, reconcile, or investigate transactions. Information may also be shared with game providers or technical partners to deliver requested features, resolve operational issues, or maintain the integrity of games. The information shared should be limited to what is relevant to the applicable purpose, subject to operational and legal requirements.

Westio may disclose information where reasonably necessary to protect users, the platform, or another person; to investigate suspected fraud or unlawful activity; to enforce applicable terms; or to establish, exercise, or defend legal rights. Information may also be disclosed in response to a valid legal request or where disclosure is otherwise required or permitted by applicable law.

If Westio undergoes or considers a corporate transaction, such as a reorganization, acquisition, financing, or transfer of some or all of its operations, information may be disclosed to relevant parties for assessment or completion of that transaction, subject to appropriate protections and applicable requirements. Westio does not sell personal information as a stand-alone commercial product.

Data storage and security measures

Information is retained for as long as reasonably necessary to fulfil the purposes described in this policy, administer accounts, provide services, resolve disputes, maintain business records, and meet applicable requirements. Retention periods may differ depending on the type of information, the purpose for which it is held, whether an account remains active, and the circumstances of a transaction or request. Information may be retained for a longer period where necessary to address a legal, security, or operational matter.

Westio uses administrative, technical, and organizational safeguards designed to protect information against loss, unauthorized access, misuse, alteration, and disclosure. Depending on the information and context, safeguards may include access controls, encryption in transit, security monitoring, authentication measures, and restricted access for personnel and service providers with a legitimate need to handle the information.

No method of transmission or storage can be guaranteed to be completely secure. Users are responsible for keeping account credentials confidential and should notify Westio through an available support channel if they believe an account or communication has been compromised. Westio may take measures to contain and investigate a security incident and to provide notices where required.

User rights and choices

Depending on the circumstances and applicable requirements, users may have rights to request access to personal information held about them, seek correction of inaccurate or incomplete information, withdraw consent where processing relies on consent, or raise concerns about the handling of their information. A user may also be able to request deletion or restriction of certain information, subject to lawful retention, security, recordkeeping, and other legitimate requirements.

Some information is required to create or maintain an account, complete transactions, verify account details, or provide requested features. If a user declines to provide such information or withdraws a relevant permission, Westio may be unable to provide some or all of the associated services. This does not affect processing that may continue on another lawful basis or where retention is otherwise necessary.

Requests may require verification of identity and sufficient detail to identify the information or account concerned. Westio may explain if it cannot fulfil a request in whole or in part, including where an exception applies or the information cannot reasonably be linked to the requester. Users may manage certain account details, communication preferences, and device settings through the platform or relevant browser controls, where those options are available.

International data transfers

Westio, its service providers, or other recipients may process or store information in locations outside the user’s place of residence. Those locations may have privacy, access, or data-protection rules that differ from those applicable where the user is located. Information may also be accessible to authorities in a location where it is held or processed, in accordance with that location’s laws.

Where information is transferred internationally, Westio seeks to use measures appropriate to the nature of the information and the services involved. These may include contractual safeguards, access restrictions, security controls, or other protections where appropriate. The jurisdictions and safeguards involved may depend on the service provider and the technical arrangements in place.

Protection of minors

The platform is not intended for individuals who are below the minimum age required to use the relevant services. Westio does not knowingly seek to collect personal information from a person who is not permitted to use the platform. Age and eligibility checks may be conducted where appropriate.

If Westio becomes aware that information has been collected from an ineligible minor, it may take steps to restrict access, review the account, and delete or retain the information as appropriate and as permitted or required. A parent, guardian, or other responsible person who believes that a minor has provided information may raise the concern through an available Westio support channel.

Policy updates and changes

Westio may revise this Privacy Policy to reflect changes in its services, information practices, technology, or applicable requirements. The updated version will be made available through the platform, together with a revised effective date or other notice where appropriate.

Changes take effect when the updated policy is posted or on a later date stated in the notice. Where a change materially affects how information is handled, Westio may provide additional notice or seek consent where required. Continued use of the platform after an update is subject to the revised policy to the extent permitted by applicable requirements. Users are encouraged to review the policy periodically.